Chargebacks
The Chargebacks page helps you keep tabs on any transactions that were returned or disputed—whether it’s through a credit card chargeback or an ACH (bank) return.
What You Can Do Here:
Review Credit Card Chargebacks: If any credit card chargebacks come through, they'll be listed at the top with info like the transaction number, amount, and customer name (when available), along with representation status and due dates. If nothing appears, that just means you're in the clear—yay!
View ACH Returns: The bottom section is where you’ll find ACH returns. You’ll see when the return was processed, the original transaction it’s tied to, the return amount, and a brief explanation (like “Account Closed” or “Invalid Account Number”).
Why This Matters:
This report gives you the heads-up you need to follow up with donors if something goes wrong with their payment. It also helps you track patterns or recurring issues that may need to be addressed.