Chargebacks

From your Merchant Dashboard, go to Reports → Chargebacks

The Chargebacks page helps you keep tabs on any transactions that were returned or disputed—whether that’s through a credit card chargeback or an ACH (bank) return. This report gives you visibility into issues that may require follow-up so nothing slips through the cracks.

What You’ll See

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Credit Card Chargebacks
If any credit card chargebacks occur, they’ll appear at the top of the page. For each chargeback, you’ll see details such as:


  • Transaction number

  • Original transaction amount

  • Chargeback amount

  • Customer name (when available)

  • Representation status and important due dates

If this section says “No Chargebacks Found,” that simply means there are currently no credit card disputes—great news!

ACH Returns
Below the credit card section, you’ll find any ACH (bank) returns. This section shows:


  • The date the return was processed

  • The original transaction it’s tied to

  • The returned amount

  • A brief explanation for the return (for example, Account Closed or Invalid Account Number)

Why This Matters

This report gives you an early heads-up when something doesn’t go through as expected. It’s especially helpful for:

  • Following up with donors if a payment fails

  • Identifying patterns or recurring issues

  • Keeping your records accurate and up to date

Staying on top of chargebacks and returns helps protect your organization and ensures smoother giving experiences moving forward.